Privacy Policy

HOW WE PROTECT YOUR PRIVACY

The privacy and security of your personal information is very important to us. We do not share your personal information in ways not disclosed in our Privacy Policy or without your express permission. We value your trust highly and strive to protect your confidentiality and appropriately use any personal information you provide to us.

If there are questions or concerns regarding this Privacy Policy or questions about how we use your information, please contact: 

• Contact: Mr. Angel Rusev
• Email: info@panepi.com
• Phone: +359 877 235363

INFORMATION WE COLLECT FROM YOU 

When you request our services, we will record information that details your request. This information may include, but is not limited to:

• Name
• Email address
• Organisation details
• Business address
• Phone numbers
• Occupation/Job Title

Our website may provide you with mechanisms through which you may submit questions or comments. Information you provide via such mechanisms is optional and we may use the information you provide to respond to you. The information about you will be kept by us to assist us in better understanding your interests and needs and to provide you with relevant promotional and other materials.

Our website and services are not directed to, or, intended for use by persons under the age of 18. If you are under the age of 18, please do not provide such information to us. We do not knowingly collect information from persons under the age of 18, save and except where we process information collected from our clients, where that information relates to an Event that may be attended by persons under the age of 18.

SECURITY

We maintain rigorous standards to protect your information. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk. This is to ensure that your information is not lost, used, accessed, altered or disclosed in an unauthorised way.

INFORMATION USE AND DISCLOSURE – LEGAL BASIS

The law requires us to only use your information where we have a lawful basis to do so. There are various lawful basis’s which we rely upon in respect of any processing we conduct, these may be:

• Consent– where you have given us express consent (either directly or via a client (or their authorised agent);
• Contract– where we have a contract with you;
• Legal Obligation– where the law obliges us to comply with a regulatory or legislative requirement;
• Legitimate Interest– where this is an appropriate basis to allow us to process your information (or information of a third party), in connection with our business and/or our relationship, or prospective relationship, with you where at all times this is not overridden by your own rights and interests.

WHO WE SHARE INFORMATION WITH

We do not share information outside Panepi.

RETENTION PERIODS

For persons or legal entities that contact us, we will delete your information where there is no longer a legitimate business interest to keep that information, or where you have written to us asking that you information is deleted.

YOUR RIGHTS

You have the following rights in respect of the information we hold about you. Before we grant any of these rights we will need to verify your identity.

• Information access
• Objection to processing of your Information
• Objection to automated decision-making and profiling
• Restriction of processing of your Information
• Information rectification

You can exercise your right to access the information we hold about you by contacting us at the address as set out at the top of this Privacy Notice. If you make a request relating to any of your rights, we will consider each request in accordance with all applicable data protection laws and regulations.

If you wish to contact us to: (1) inquire about our privacy practices; (2) provide feedback and comments regarding our privacy practices; or (3) access or correct your Information please contact us using the contact details as above. You also have the right to lodge a complaint with a supervisory authority. The supervisory authority for Bulgaria is The Commission for Personal Data Protection (CPDP).

CHANGES TO THIS PRIVACY NOTICE

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Notice at any time. You are encouraged to review this Privacy Notice regularly. If we make a material change to our practices with regard to your information that would negatively affect the privacy and/or security of your Information, we will use reasonable efforts to notify you in advance and give you a reasonable period of time to object to any such changes.

ACCEPTANCE OF THIS PRIVACY NOTICE

By using our website, or otherwise providing your information to us, you signify you have read and understood our Privacy Notice.

This Privacy Notice was last revised October 2023.